Providing Feedback

Once team members are informed of the changes to processes, systems and procedures – or even as a general rule during the course of their employment – it is imperative to provide them with feedback on how they are performing their job roles. This ensures they are involved and are able to take accountability for their actions and the organisation’s progression.

An effective manager provides feedback to staff and team members in an effective manner that encourages the team member to perform better.

Managers need to be able to give feedback in a manner that is:

Outcome-Orientated

Team members need to know whether the task was achieved.

Process-Orientated

Team members need to know the way the task was achieved.

Formal Meeting